What if a client cancels the shift?

If a client cancels a service: 1. If the employer gives the worker 7 days notice -> No pay required. 2. If less than 7 days notice (for full/part time) -> Employer must pay the shift OR find equivalent work. For casuals, rules can vary but generally, if they turn up, minimum engagement applies.

SCHADS Award Guide

Minimum Engagement (Shift Length) Rules

The SCHADS Award sets strict rules on the minimum length of a shift to ensure workers aren't called in for unreasonably short periods.

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Quick Facts

Social & Community Services: Minimum 2 hours (Casuals: 2 hours)
Home Care (Casual): Minimum 2 hours
Home Care (Part-time): Minimum 2 hours
Disability Services: Minimum 2 hours

Tools & Resources

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Social and Community Services Employees

For casual employees in this stream, the minimum engagement is **2 hours**. For part-time employees, it is also generally **2 hours** per shift.

Home Care Employees

Casual home care employees must be paid for a minimum of **2 hours**. Part-time home care employees must also be engaged for a minimum of **2 hours**.

Common Questions

Frequently Asked Questions

What if a client cancels the shift?: If a client cancels a service: 1. If the employer gives the worker 7 days notice -> No pay required. 2. If less than 7 days notice (for full/part time) -> Employer must pay the shift OR find equivalent work. For casuals, rules can vary but generally, if they turn up, minimum engagement applies.

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